Built for HVAC contractors
Emergency triage
Identify no-cool/no-heat emergencies vs. routine maintenance. Priority routing based on urgency.
Temperature-based dispatch
Automatically escalate based on outside temperature and system type. Hot summer day = emergency priority.
Smart scheduling
Book maintenance based on tech availability and territory. Automatic follow-ups for warranty customers.
Features that win more service calls
Warranty customer recognition
Identify warranty and maintenance plan customers automatically. Route to the right tech and waive service fees.
System replacement qualification
Capture system age, efficiency concerns, and repair history. Flag high-value replacement opportunities for sales.
Emergency dispatch protocol
For true emergencies, immediately text on-call tech while booking service appointment.
Zone-based routing
Route calls to technicians based on location and current service areas for faster response.
Equipment information capture
Collect make, model, age, and symptoms for accurate diagnosis and parts preparation.
CRM integration
Works with ServiceTitan, Housecall Pro, and other HVAC management platforms seamlessly.
Peak season readiness
Normal demand
- • 25-30 calls/day
- • Routine maintenance requests
- • Standard business hours
- • 2-3 office staff needed
Heat wave/cold snap
- • 150+ calls/day
- • Emergency no-cool/no-heat calls
- • 24/7 response required
- • OperatorOS handles surge automatically
Average revenue during peak season:
$85,000+
With proper emergency response and follow-up
Frequently asked questions
How does it prioritize emergency calls?
The AI identifies keywords like "no cooling," "system down," or "not working" and cross-references with outside temperature data. Emergency calls get immediate dispatch while routine maintenance is scheduled normally.
Can it handle warranty customers differently?
Yes. The AI recognizes warranty and maintenance plan customers from your CRM, routes them to appropriate techs, and automatically applies correct billing codes for covered services.
What about after-hours emergencies?
For true emergencies (no heat in winter, no cooling in summer), the AI immediately texts your on-call technician with customer details while simultaneously booking a service appointment.
Does it integrate with HVAC management software?
Yes. We integrate with ServiceTitan, Housecall Pro, FieldEdge, and other popular HVAC platforms. Jobs are created automatically with proper priority and technician routing.